Job Description
Description :
URGENT HIRING FOR CLIENT SUPPORT CONSULTANT
Job description:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that one can answer questions.
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with Internal departments as and when necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Keyskills : good communication skill, helpdesk executive, outbound process, client interaction,
Industry : IT-Software / Software Services
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Salary (INR) : 2,00,000 - 4,00,000 PA.
Employment Type : Permanent/Full Time Job
No Of Vacancies : 2
Desired Candidate Profile
Qualification : Graduation / Diploma
Course :B.Com
Specialization : Commerce
Candidate Description :
Requirement:
- Good communication skill (Written/Oral).
- Proven customer support experience or experience as a client service representative
- Work under pressure/troubleshooting
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduate /BCA/BBA/B.Tech/B.com